FAQs & Returns Policy

How much is shipping and where do you ship to?

UK - Free & tracked (framed & unframed)

USA - £12 tracked (unframed)

ROW & EU - £20 & tracked (unframed)

Dispatch times vary depending on location. UK 3-5 working days, everywhere else 5-10 working days.

Please note that printing companies are not open on weekends, so delivery times are calculated in working days.

For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.

What happens if I've changed my mind or I want to amend my order or my delivery details after I've placed my order? 

You have 1 hour from the time of purchase to cancel or amend your order before it’s sent to print. Please double-check:

• Delivery address (I can’t replace or refund items that are lost due to an incorrect address provided at checkout)

• Chosen print size

• Chosen colour (if applicable)

• Chosen frame colour (if applicable)

• That you are happy and familiar with the specifics of your prints as outlined in the product descriptions.

Are orders tracked?

All orders are dispatched with tracking and a tracking number will be provided once I receive it from my printing company.

Is your artwork for commercial use?

All artwork from Dandy Prints is for personal use only. Resale, redistribution, or using the designs commercially in any form is not permitted as I own the copyright. Dandy is also a registered trademark.

Who prints your items?

As I'm a one woman band working from home, I collaborate with a fabulous printing partner. My art prints are printed and delivered domestically which results in the lowest possible carbon footprint. If you place an art print order from the UK, it will be printed in and shipped within the UK. If you place an order from the USA, it will be printed in and shipped within the USA. You get the idea! Sizes A5 and A4 are printed and despatched by me, all other sizes are printed and despatched by my printing company. If you order a combination of these sizes they will arrive separately.

What paper do you use for art prints?

Art prints are printed on fine art matte paper.

What do I do if my print is damaged when it arrives?

If your order arrives damaged, please get in touch ASAP (and within 7 days) with clear photos of:
- the damaged print
- the packaging
- the shipping label (with your name and address visible)
This helps me to assess the issue and contact my printing company with evidence so they can arrange a replacement to be sent out right away.

The colour of my print is a bit different to the way it looked on screen, can I get a refund?

No, print and frame colours may vary slightly from those you see on screen due to individual monitor settings and printer settings. This is normal and does not qualify as a fault.

However if your item arrives with a misprint or damage, I'm happy to offer a free replacement. Just message me with the details and include photos.

If my print is damaged or faulty and you're replacing it, do I need to return the faulty item to you?

No you don't. You can dispose of the faulty item.

Do you offer refunds or exchanges?

You have 14 days to return an item from the date of delivery. Customised prints are non returnable and non refundable. 

Return Terms:
- Return shipping costs are the responsibility of the buyer.
- The item must be returned in its original, undamaged condition. Please ensure it is securely packaged, as any damage sustained during return transit will affect refund eligibility.
- You are strongly advised to use a tracked or signed-for service. The item remains your responsibility until safely delivered to the return address.
- Upon receipt and inspection of the item, a refund will be processed.

Please email hello@dandy-prints.co.uk to request a return.

What about Christmas delivery?

At busy times of year there can be postage delays and courier issues that are out of my control. I highly recommend buying seasonal items intended for gifting in plenty of time. 

What happens if my order is lost in the post?

I can request a replacement from my production partner or send a replacement myself once the courier officially declares the parcel lost, or once 10 working days have passed with no tracking movement.

What if my tracking says 'delivered' but I don't have my parcel?

If your parcel is marked as delivered but you cannot locate it, please check with neighbours or safe-place locations first. As I rely on the courier’s official scan, I am unable to automatically issue a replacement.

In this instance, please contact the courier to request a 'Denial of Receipt' form and the GPS location of the delivery scan. If the GPS confirms the courier was at the wrong address, you can file a claim with them.

If the GPS proves it was delivered to your correct address, this is treated as a matter of mail theft. In this case, please file a police report and send a copy/case number to me; I will then be happy to bypass my standard policy and request a replacement for you.

See the refund policy for full info