Refund policy

★ MADE TO ORDER 

I’m unable to cancel an order once it has gone into production, but you have 14 days to return the item to me for a refund.

Return Terms:
- Return shipping costs are the responsibility of the buyer.
- The item must be returned in its original, undamaged condition. Please ensure it is securely packaged, as any damage sustained during return transit will affect refund eligibility.
- You are strongly advised to use a tracked or signed-for service. The item remains your responsibility until safely delivered to me.
- Upon receipt and inspection of the item, a refund will be processed.

If you would like to return an item please email hello@dandy-prints.co.uk for the return details.

Custom prints are NOT eligible for a return or refund.

 

★ 1-HOUR AMENDMENT WINDOW

You have 1 hour from the time of purchase to cancel or amend your order before it’s sent to print.

Please double-check:

• Delivery address (I can’t replace or refund items that are lost due to an incorrect address provided at checkout)

• Chosen print size

• Chosen frame size (if applicable)

• Chosen colour (if applicable)

 

★ FAULTY OR DAMAGED ITEMS

If your item arrives damaged, misprinted, or incorrect in any way:

Please message me immediately (and within 7 days) with:

• A clear photo of the issue

• A photo of the packaging

• A photo of the address label

Once this proof has been provided I will arrange a free replacement right away. You do not need to return the faulty item.

 

★ COLOUR VARIATIONS

Colours may vary slightly from those you see on screen due to individual monitor settings and printer settings. This is normal and does not qualify as a fault. 

★ LOST OR DELAYED ITEMS

I can request a replacement from my production partner once the courier officially declares the parcel lost, or once 10 working days have passed with no tracking movement.

★ WHAT IF MY TRACKING SAYS ‘DELIVERED’ BUT I DON’T HAVE MY PARCEL?

If your parcel is marked as delivered but you cannot locate it, please check with members of your household, neighbours and any nominated safe-place locations first.

If it still cannot be found, please contact me. I will speak to my printing partner and/or courier to investigate the delivery on your behalf. You may be asked to complete a short Denial of Receipt declaration, and I may be able to obtain available delivery evidence such as GPS location data or proof of delivery but this is not always possible.

If the investigation indicates that the parcel was mis-delivered or was not delivered to you or an agreed delivery location, I will arrange an appropriate replacement or refund.

If the delivery evidence confirms that the parcel was delivered to you, or to a safe place/neighbour specifically nominated by you, but has subsequently gone missing, this may be treated as suspected theft. In these circumstances, I may ask you to report the matter to the police and provide a crime reference number so that the matter can be investigated further.