Refund policy

★ MADE TO ORDER 

All items in my shop are made to order, printed and created specifically for you once your purchase is placed. Because they are produced individually and not held in stock, I don’t accept returns or exchanges, and I’m unable to cancel an order once it has gone into production. 

 

★ 12-HOUR AMENDMENT WINDOW

You have 12 hours from the time of purchase to cancel or amend your order before it’s sent to print.

Please double-check:

• Delivery address (I can’t replace or refund items that are lost due to an incorrect address provided at checkout)

• Chosen item size

• Chosen colour (if applicable)

• That you are happy and familiar with the specifics of your item(s) as outlined in the product descriptions. For example, paper type, tote bag thickness, mug size, fabric type etc.

I do not issue refunds or replacements if items aren't suitable for your space once they arrive, or if you’ve changed your mind.

★ FAULTY OR DAMAGED ITEMS

If your item arrives damaged, misprinted, or incorrect in any way:

Please message me immediately (and within 7 days) with:

• A clear photo of the issue

• A photo of the packaging

• A photo of the address label

Once this proof has been provided I will arrange a free replacement right away. You do not need to return the faulty item.

 

★ COLOUR VARIATIONS

Colours may vary slightly from those you see on screen due to individual monitor settings and printer settings. This is normal and does not qualify as a fault. 

★ LOST OR DELAYED ITEMS

Art prints - I can request a replacement from my production partner once the courier officially declares the parcel lost, or once 10 working days have passed with no tracking movement.

Other products - I can request a replacement from my production partner once the courier officially marks the parcel as lost, or if there has been no tracking movement for 10 working days in the UK or 28 days for everywhere else - couriers’ claims processes don’t open until then. Orders reported missing after 60 days may not be eligible for a refund or replacement so please keep hold of your tracking number and report any problems ASAP.

★ WHAT IF MY TRACKING SAYS ‘DELIVERED’ BUT I DON’T HAVE MY PARCEL?

If your parcel is marked as delivered but you cannot locate it, please check with neighbours or safe-place locations first. As I rely on the courier’s official scan, I am unable to automatically issue a replacement. In this instance, please contact the courier to request a 'Denial of Receipt' form and the GPS location of the delivery scan. If the GPS confirms the courier was at the wrong address, you can file a claim with them. If the GPS proves it was delivered to your correct address, this is treated as a matter of mail theft. In this case, please file a police report and send a copy/case number to me; I will then be happy to bypass my standard policy and request a replacement for you.